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RETURN INFORMATION:
RETURN INSTRUCTIONS:
ITEM TO BE RETURNED MUST BE SENT TO THE ADDRESS AS SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
RETURN FORM MUST BE FILLED OUT & ACCOMPANY ANY RETURNED ITEMS!

IMPORTANT!!:
RETURNS NOT ACCOMPANIED BY THE RETURN FORM ON THE FOLLOWING PAGE, WILL NOT BE ELIGIBLE FOR ANY REFUNDS THAT MAY OTHERWISE BE DUE YOU, INSTEAD YOU WILL RECEIVE A STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS APPLICABLE RESTOCKING FEES).
IF ITEMS ARE RETURNED TO US IN LESS THAN NEW, UNWORN CONDITION, THE PACKAGE MAY BE RETURNED TO YOU AT YOUR COST

We at Sanctuarie want you to love everything we send you! But if you don't, if it ever falls short of fabulous, if it doesn't fit, the color doesn't become you, or you just changed your mind for whatever reason, you have a forever window to send it back! We understand that sometimes it can be difficult to shop online, without being able to see, feel, or try things on. And we also understand that people get busy, so unlike other stores, we have no time limit in which you can send things back!
Just follow the instructions, and in accordance with our return policy below, you can either exchange it, get a store credit or a refund.*

*(CERTAIN EXCEPTIONS APPLY, AS NOTED BELOW).

NOTE: CERTAIN RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE, AND CAN TAKE UP TO 3-4 WEEKS TO PROCESS.
(see "restocking fees" below)


WHAT CAN BE RETURNED TO US? :
ANY NEW UNWORN ITEM THAT WAS PURCHASED FROM US, REGARDLESS OF HOW LONG AGO!

ELIGIBLE FOR REFUND**:
IN ORDER TO BE ELIGIBLE FOR A REFUND, THE FOLLOWING MUST BE MET;
  • UNWORN/ORIGINAL CONDITION: THE ITEM HAS NOT BEEN WORN, WASHED, ALTERED OR OR DAMAGED IN ANY WAY.
  • HANG TAGS: ORGINAL TAGS ARE STILL ATTACHED.
  • 30 DAYS OR LESS: ITEM MUST BE RETURNED TO US WITHIN 30 DAYS OF THE DATE WE SHIPPED THE ITEM TO YOU. (SHIP DATE, NOT ORDER DATE)
  • STANDARD ITEMS ONLY: CANNOT BE: SALE/CLEARANCE, SPECIAL ORDER, RUSH, CREDIT/GIFT CERTIFICATE PURCHASES, COSTUMES, OR ITEMS PURCHASED ELSEWHERE.
  • ELIGIBLE FOR STORE CREDIT ONLY:
    NOT ELIGIBLE TO BE REFUNDED, BUT CAN STILL GET A STORE CREDIT (NO TIME LIMIT), IF ANY OF THE FOLLOWING APPLY:
  • TOO LONG: IF IT HAS BEEN OVER 30 DAYS SINCE THE DATE WE SHIPPED THE ITEM TO YOU.
  • SALE/CLEARANCE: YOU PURCHASED THE ITEM ON SALE OR CLEARANCE, OR A CLEARANCE/SALE CODE WAS USED.
  • SPECIAL ORDER: EXTRA LONG/TALL, EXTRA SHORT/PETITE, OR ANY OTHER SPECIAL ALTERATION MADE TO THE STANDARD PATTERN.
  • RUSH PROCESSING: IF YOU PAID EXTRA RUSH FEES TO HAVE YOUR ITEM PROCESSED FASTER (RUSH FEES HAVE NOTHING TO DO WITH THE SHIPPING METHOD ON YOUR ORDER).
  • CREDIT/GIFT CERTIFICATE: ORDERS PLACED USING A CREDIT CODE (SUCH AS, A PREVIOUS STORE CREDIT, GIFT CERTIFICATE, ETC) YOU WILL GET CREDIT BACK TO THE SAME CODE YOU USED AT THE TIME OF YOUR PURCHASE.
  • PURCHASED ELSEWHERE: SANCTUARIE BRAND CLOTHING THAT WAS PURCHASED ELSEWHERE CAN BE RETURNED DIRECTLY TO US, AND WILL BE ISSUED A STORE CREDIT FOR OUR LAST CURRENT PRICE ON THE ITEM.
  • HALLOWEEN COSTUMES: ALL HALLOWEEN COSTUMES, KITS & ACCESSORIES AS FOLLOWS;
        LIKE/KIND EXCHANGE:
    COSTUMES CAN BE EXCHANGED AT ANY TIME, FOR A DIFFERENT SIZE OR COLOR, WITH NO FEES.
        STORE CREDIT:
    COSTUMES CAN INSTEAD BE RETURNED FOR A STORE CREDIT AS FOLLOWS;
              POSTMARKED BEFORE OCT 21ST: CAN BE RETURNED FOR A STORE CREDIT LESS A 10% RESTOCKING FEE.
              POSTMARKED AFTER OCT 20TH: CAN BE RETURNED FOR A STORE CREDIT LESS A 20% RESTOCKING FEE.
    ALL RETURNED ITEMS MUST STILL BE UNWORN, UNALTERED & NOT DAMAGED IN ANY WAY.
  • RESTOCKING FEES:
    REFUNDS: REFUNDS ARE SUBJECT TO 10% RESTOCKING FEE.
    SPECIAL ORDERS: STORE CREDITS ISSUED ON SPECIAL ORDERS ARE SUBJECT TO A 10% RESTOCKING FEE.
    SALE/CLEARANCE: STORE CREDITS ISSUED ON SALE & CLEARANCE PURCHASES ARE SUBJECT TO A 5% RESTOCKING FEE.
    EXCHANGES: EXCHANGES MADE AT TIME OF RETURN WILL HAVE RESTOCKING FEES & RE-SHIPPING CHARGES WAIVED!**
    **(EXCHANGES WITHIN THE USA HAVE NO RE-SHIPPING FEES ON EXCHANGES, HOWEVER THERE IS A $10 FLAT FEE FOR EXCHANGE RE-SHIPPING OUTSIDE THE USA)

    SORRY, SHIPPING AND HANDLING CHARGES & RUSH FEES ARE NOT REFUNDABLE.

    SHIPPING ON EXCHANGES: EXCHANGE SHIPPING IS FREE WITHIN THE USA!: OUR USA CUSTOMERS CAN EXCHANGE RETURNED ITEMS FOR ANYTHING OTHER ITEMS, FREE OF ADDITIONAL SHIPPING CHARGES OR RESTOCKING FEES, AS LONG AS THE EXCHANGE IS MADE AT THE TIME OF RETURN. CANADIAN CUSTOMERS WILL BE CHARGED A FLAT $15 RE-SHIPPING FEE & ALL OTHER INTERNATIONAL CUSTOMERS WILL BE CHARGED A FLAT $25 RE-SHIPPING FEE (FOR STANDARD MAIL).

    NOTE: RETURNS & EXCHANGES CAN TAKE UP TO 3-4 WEEKS TO PROCESS! IF YOU ARE IN A RUSH, YOU MUST CALL BEFORE YOU SEND IT & LET US KNOW YOUR DATE NEEDED BY!

    STORE CREDITS HAVE NO TIME LIMIT, AND CAN BE USED ANY TIME IN THE FUTURE!

    RETURN INSTRUCTIONS:
    1. ITEMS RETURNED MUST BE UNWORN, NEW CONDITION, AND TAGS IN TACT.
    2. ITEM MUST BE RETURNED TO THE RETURNS DEPARTMENT ADDRESS AS SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
    3. RETURN FORM MUST BE FILLED OUT & ACCOMPANY YOUR RETURNED ITEMS!


    IMPORTANT!!:
    IF YOU DO NOT FOLLOW THE RETURN PROCEDURE DESCRIBED ABOVE, YOU WILL NOT BE ELIGIBLE FOR ANY REFUNDS OR EXCHANGES THAT MAY OTHERWISE BE DUE YOU.
    INSTEAD YOU WILL EITHER RECEIVE A STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS APPLICABLE RESTOCKING FEES),
    OR IF THE ITEMS ARE USED OR WORN, THE PACKAGE MAY BE RETURNED TO YOU AT YOUR COST




    Questions? Call us toll-free at 888-889-5400
    Customer Service Hours: 9am-6pm pacific time, Monday through Friday

    IMPORTANT!!!
    THIS FORM MUST BE PRINTED, COMPLETED, SIGNED & ACCOMPANY ANY RETURNS OR EXCHANGES - CLICK HERE FOR RETURN/EXCHANGE FORM




    If for any reason you are not 100% satisfied with your purchase, call customer service at 888-889-5400
    (customer service hours 9am-6pm pacific time)
    Thank you,

    WWW.SANCTUARIE.COM

     

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